SHIPPING & TURNAROUND TIME

We offer FREE local pick-up for Montreal, Qc. Canada & surrounding areas. Select the option Free Local Pick-Up at checkout. An email with the pick-up address will be sent to you, when the order is ready for pick-up. 

If you need your order within 24-48 hours, please contact us first at info@luckymonkeyapparel.com as a rush charge will be applied.

Our turnaround time fluctuates based on order volume, but all orders ship within 5-7 business days (not including shipping). This does not include Saturday and Sunday as production days. If you have a special event that you need your order quickly for, please contact us and check current turnaround times before placing your order.

If you upgrade your shipping at checkout by choosing Express Shipping rather than Expedited, that does not decrease production time. Production time is always 5-7 business days, regardless of chosen shipping speed. Upgrading your shipping just makes the Postal Service quicker. 

We use CANADA POST to ship our items. You will receive an email with tracking information once your order has left our facility. Lucky Monkey Apparel is NOT responsible for delays in delivery. Please keep in mind there is absolutely nothing we can do to get your package to you faster after we have left it in the hands of Canada Post. Please use the tracking number provided to you before reaching out. The information provided with your tracking number is the same information we have. International shipping can take several weeks.

CANADA:
Ships Expedited: 3 to 9 business days within Canada
Express shipping: 1 to 3 business days within Canada

USA & INTERNATIONAL:
Standard International: 1 to 3 weeks 
Express International: 1 to 15 business days

We do ship worldwide and shipping will calculate automatically at checkout based on your location. Lucky Monkey Apparel is not responsible for any customs & import taxes when shipping to other countries. If no tracking is chosen for USA or International, we are not responsible if the package has not arrived.

Lucky Monkey Apparel is NOT responsible for:

• Delays with Postal Service
• International Duties or Customs Charges
• Lost, damaged, or marked delivered items
  
  

 WRONG ADDRESS DISCLAIMER

• It is the buyer's responsibility to make sure that the shipping address is entered correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times; hence, there is a minimal time gap to cancel/change your order or change its address. If you decide to cancel your order or change your shipping address, please contact us at info@luckymonkeyapparel.com as soon as you place your order. We will do our best to make the change; however, we cannot guarantee that we will do so.

• If there is a problem with your tracking number or package delivery, please contact the courier directly before contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.

• All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.